Returns & Refunds Policy

Last updated: January 15th, 2026

DAXX is committed to ensuring customer satisfaction while maintaining fair and transparent return conditions. This Returns & Refunds Policy outlines the circumstances under which returns are accepted and how refunds are processed for purchases made through daxx.com.

Returns Eligibility

Returns are accepted within seven days of delivery, provided that the item is unused, unworn, unwashed, and in its original condition with all original tags and packaging intact. Items that show signs of wear, alteration, damage, or use may not be eligible for return.

Proof of purchase is required for all return requests.

Return Shipping

Customers are responsible for all return shipping costs, including any applicable postage, handling, or courier fees. DAXX does not provide prepaid return labels unless otherwise stated.

We recommend using a tracked shipping service when returning items, as DAXX is not responsible for returns that are lost or damaged in transit.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome of your return request. If approved, refunds will be issued to the original payment method used at checkout within a reasonable timeframe.

Original shipping fees are non-refundable unless required by law. Refund processing times may vary depending on your payment provider.

Exchanges

At this time, DAXX does not offer direct exchanges. Customers wishing to exchange an item should return the original purchase in accordance with this policy and place a new order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. In such cases, DAXX will cover reasonable return shipping costs and provide a replacement or refund in accordance with Australian Consumer Law.

Non-Returnable Items

Certain items may be excluded from returns due to hygiene or safety reasons, where applicable. Any such exclusions will be clearly stated on the product page at the time of purchase.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law. You are entitled to a replacement or refund for products that are faulty, not as described, or unfit for purpose, regardless of this returns timeframe.

Changes to This Policy

DAXX reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be published on this page and will take effect immediately upon posting.

Contact Information

For questions regarding returns or refunds, please contact us at:

Email: admin@daxx.com.au
Business Name: DAXX
Country: Australia